Eranchi Shop & service

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or application?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, Use Live Chat, Open a Support Ticket or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested. • To improve our website in order to better serve you. • To allow us to better service you in responding to your customer service requests. • To ask for ratings and reviews of services or products

How do we protect your information?

We do not use vulnerability scanning and/or scanning to PCI standards. We only provide articles and information. We never ask for credit card numbers. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We use cookies to: • Help remember and process the items in the shopping cart. • Understand and save user's preferences for future visits. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies. If users disable cookies in their browser: If you turn cookies off, Some of the features that make your site experience more efficient may not function properly. Some of the features that make your site experience more efficient and may not function properly.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. We use Google AdSense Advertising on our website. Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy. We have implemented the following: • Remarketing with Google AdSense • Google Display Network Impression Reporting • Demographics and Interests Reporting We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the Double-click cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website. Opting out: Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

California Online Privacy Protection Act

Cal OPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: According to Cal OPPA, we agree to the following: Users can visit our site anonymously. Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website. Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above. You will be notified of any Privacy Policy changes: • On our Privacy Policy Page Can change your personal information: • By emailing us • By calling us • By logging in to your account • By chatting with us or by sending us a support ticket

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It's also important to note that we do not allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. We do not specifically market to children under the age of 13 years old. Do we let third-parties, including ad networks or plug-ins collect PII from children under 13?

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email • Within 1 business day We will notify you via phone call • Within 1 business day We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.


The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. We collect your email address in order to: • Send information, respond to inquiries, and/or other requests or questions • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred. To be in accordance with CANSPAM, we agree to the following: • Not use false or misleading subjects or email addresses. • Identify the message as an advertisement in some reasonable way. • Include the physical address of our business or site headquarters. • Monitor third-party email marketing services for compliance, if one is used. • Honor opt-out/unsubscribe requests quickly. • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at

[email protected] and we will promptly remove you from ALL correspondence.

Repairing Terms & Condition


The product/item is in their warrantee period then you have to simply give your details to us through our site or call to us. If your Product does not belongs to home appliances service then Customer have to peek & delivery Charge Otherwise they don't.


The Customer have to pay Pick & Delivery charge . They have to sign in Our site

any new parts required at the time of processing the customer have to pay the charge of that product and give it to serviceman.


Before availing the services at, we suggest you to have a read through our terms of use. Please read it carefully because it will give you full information on the terms of use, privacy policies, code of conduct and more about the website. By availing any of the services, it will be considered that you accept all the terms and conditions of the website. You can communicate with us through the website and post content on it by writing a review, rating the services or mailing your feedback and suggestions to us. By indulging in any such activity, we will consider that you abide by the terms of use of If you do not agree or find the terms of use stringent to follow, please do not use any services of It may further be noticed that the terms may be revised, modified or amended from time to time without any notice to the users. Your continued usage of the website will signify your compliance with the revised/ modified or amended policies. is available Ranchi city in India as of now but is soon expanding to other cities too. If you do not find us in your city, we will be unable to render our services in your area. The products and services are not meant for you .

Account will ask you to make an account for yourself. Once you make that account, all your personal details will be stored in it and will be used when you avail any of the services and By a product/item. It is therefore requested to furbish true and correct information in the registration page so that we can serve you in the best possible manner. The account username and password will be given by you and we do not save your passwords anywhere. Therefore keeping the credentials safe and secure will be your responsibility. We request you to immediately inform us if your account is being misused by any unauthorized person. will not be liable for any loss incurred if your account is hacked and is being misused. Incase, this causes any inconvenience to the website, parent company, partners or any other users, we reserve the right to demand compensation from you or take legal action against you. We would also request you to never use any others account for booking any service. The service provider will consider bookings from your account, therefore making that account liable for all that is being done from the account. might fine you or take any legal action against you for illicitly accessing someone else’s account.

User responsibilities specific to Customer & providers:

• only serves as a neutral platform for Customer and service providers also for product/items.
• conducts background checks of all the service providers, but we do not take any responsibility for the accuracy or reliability of the verification of the providers or any information on the Service
• Neither ERanchi nor its affiliates or licensors is responsible for the conduct, whether online or offline, of any service provider of the service. and its affiliates and licensors will not be liable for any claim, injury or damage arising in connection with your use of the service.
• Though conducts a background check on the service providers, but it is requested that the Customer make a careful choice in choosing the service provider. The website/company will not be liable for actions by both the parties.
• In case of any dispute between the service seeker and provider, the Company/, its directors, officers, employees, executives and consultants from claims, demands and damages (actual and consequential) of every kind or nature will not be involved in any manner. The website or company bears no liability for any loss or damage incurring to you from any such transaction.
• At the time of servicing if any parts is required the Customer should purchase it give it to Service Man for further process. • We serve as a platform for making service providers and Customer and also to buy grocery products and items. Once there is a requirement of any job, we shortlist the job providers for that particular task. But it may be noted that the service provider will reach out to you at his/her own discretion. does not endorse or recommend any service provider’s service in particular.
• The transaction will be done solely between Customer and providers. If case the service seeker does not make the payment, does not take any liability to make payment on his/her behalf. We do not give any warranty on part of the seeker.
• There is a space for rating and reviewing the services of providers. It also includes a rating system where both the parties are able to rate and review each other.
• The rating will be studied after a fixed period of time and regular offenders from both ends shall be barred from using services of at its sole discretion.
• You will be responsible for choosing the service provider from the list we suggest. You will be solely responsible for your interactions with other users of the website, your selection of a service seeker or service provider.
• The service providers are a part of the company on contract and are not permanently hired by the management.
• The prepaid transactions must be paid through the Web Service. Any payments made by other gateways not mentioned on the website will not be a concern of Any cash payments outside of the mentioned Web Service are NOT subject to refunds.
• The charges mentioned on the site are for services only and doesn’t include cost for replacements/parts or spare parts/warranties/guarantees/ consumables and other supplies including gas filling/refilling/recharging/re-fuelling,if required and hence will not entertain any disputes arising in this matter.
• Any reimbursement expenses that are incurred by a service provider in connection with the completion of a Service may, however, be paid in cash offline or through the Web Service.
• Customer are obligated to pay for the services of the Service, after any discount or offer, if applicable. Customer have the option to pay before or after seeking the expenses.
• For all purchases and payments for reimbursement costs, fees or expenses associated with a Service, will charge your credit card according to the amount agreed upon between you and for the use of the services of the Service, and you hereby authorize us to charge your credit card for such amounts. retains the right, in its sole discretion, to place a hold on any payment for a completed Service transaction.
• No refunds or credits will be provided once the Service seeker’s credit card has been charged. At’s sole discretion, refunds or credits may be granted in extenuating circumstances, as a result of specific refund guarantee promotions, or to correct any errors made by
• While will make sure it doesn’t leak any personal information and ensure security of your credit and debit cards information, it disclaims any liability for damage caused.
• By choosing the services of, you will be liable for all transaction taxes on the services provided under this Agreement.
• The Service request by you shall be for your personal, non-commercial use only.

Objectionable Material:

• You understand that by using this Site or any services provided on the Site, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that to the fullest extent permitted under applicable law, eranchi and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.t version of these Terms & Conditions at any given time on the Site. You should regularly review the Terms & Conditions on the Site. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the Service. However, if you continue to use the Service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this Site.

You Agree and Confirm:

• That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by ERANCHI for redelivery shall be claimed from you. That you will use the services provided by the Site, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Site. You will provide authentic and true information in all instances where such information is requested of you. ERANCHI reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), it has the right in its sole discretion to reject the registration and debar you from using the Services and / or other affiliated websites without prior intimation whatsoever. You authorise bigbasket to contact you for any transactional purposes related to your order/account. That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site. That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects. That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.

Modification of Terms & Conditions of Service:

• eRanchi may at any time modify the Terms & Conditions of Use of the Website without any prior notification to you. You can access the latest version of these Terms & Conditions at any given time on the Site. You should regularly review the Terms & Conditions on the Site. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the Service. However, if you continue to use the Service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this Site.


• This User Agreement is effective unless and until terminated by either you or ERANCHI . You may terminate this User Agreement at any time, provided that you discontinue any further use of this Site. ERANCHI may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, Such termination will be without any liability to ERANCHI . Upon any termination of the User Agreement by either you or ERANCHI , you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the User Agreement or otherwise. ERANCHI 's right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Website or affect any liability that may have arisen under the User Agreement.

User Published Content and Permission to Use It

Any content published on the website by you can be used, reproduced, displayed, distributed or promoted by the company. By submitting any content including photographs, videos and text on our website, you are giving us the permission to publish it on our website and third party websites for our promotion purpose. It may be noted that your personal information will not be displayed anywhere without your prior permission. However, you shall be solely responsible if any content, material, photographs or text is found to be defamatory or derogative or pornographic or violent or hurting the religious or cultural or social or political sentiment, the consequences whereof shall be to your cost. You are solely responsible for any content that you submit or post on You may not post or submit any content that is defamatory, sexually explicit, derogatory to any caste. We are not liable to post any of your content on our website. If the content submitted by you on the website is objectionable and fails to abide by the rules and terms and use of the website, we reserve the right to delete it and take strict actions of barring you from use of the website. is protected by copyright, trademark, patent, IPR and other laws of the sovereign republic of India. You are not permitted to infringe on our copyright in any format, inclusive but not limited to use of our logo, domain name or content. We are not strictly liable to use and publish your submitted content i.e. reviews, feedback and suggestions and can be used unconditionally at our own discretion without any compulsion and commitment from your end. Use of your personal detail: Our executives have the right to call/ message you on the number and mail address shared by you unless requested by you. The company also holds the right to update and inform its users about new offers and services through email and SMS. Areas of operation: Currently we operate in Delhi, Mumbai, Ranchi and Jamshedpur, but we are soon expanding and coming to other cities too. If the website does not cater services to your city, we request you to discontinue the use of this website. If we do not provide services to your city, we shall not be liable for any deal done between you and the service provider.